Cashless

Request your refund here

Lokerse Feesten is a cashless festival. Starting this year, you can pay for drinks and food via a cashless card - powered by ING. You will receive this card together with your festival bracelet and it is also available at the top-up cash registers on the square. With this card you can pay at all bars and food stands on the square and in Club Studio Brussel.

You pay with euro. Recharging your card with euro can be done in many ways: at the top-up cash registers on the square, directly via your smartphone by scanning the QR code on your card or in the Lokerse Feesten mobile application. If you bought drink vouchers beforehand, you can exchange them at the top-up cash registers.

TOP-UPS

Want to know how many euros are left in your card? Scan the QR code: you immediately see how much is in your digital wallet. Want to put euros on your card? There are several ways to do that

Scan the QR code on your card & do a top-up. There you can easily - via an on-line payment - put kaais on your card. You can pay via your banking app or Payconiq.
Register your card via our mobile app. Through our mobile app, you have a perfect view of your digital card at all times and can easily do a top-up. Download it here. 
Go to our top-up checkouts. Our volunteers will be happy to help you. Payment here is by bank card. Here you can also redeem drink & food tickets ordered in advance.
At the very first top-up an activation fee of 1.5 euro is charged.

DEPOSIT

Lokerse Feesten is fully committed to sustainability. Beer is served in reusable cups; soft drinks in bottles. A deposit of 1 euro is charged for both. When you return cups and bottles to the counters, the deposit is automatically placed back on your card. You don't have to do anything: the settlement happens automatically.

Please note: if you take a cup or bottle outside, your deposit will expire. You are not allowed to re-enter the square with empty cups or bottles.

REFUNDS

If after the festival there are euros left on your card, you can request a refund by filling out the refund form. This refund is free, no fee will be charged. However, we only refund cards that have at least 1 euro (the value of 1 reusable cup) left on them.

The card can only be used for this edition. We can only issue a refund if you enter the correct information in the form. You can request a SEPA refund. Non-Sepa refunds are not possible.

REFUND PERIOD

The refund period runs from XXX tbd. After XXX it is no longer possible to request a refund. Cashless payments are subject to the Cashless Payment Terms and Conditions.